Help center
How can we help?
Answers to common questions, order tracking, and a real person on email when you need one.
Email support
Write to support@trycaldor.com with your order number and we’ll take it from there.
Manage your subscription
Skip a delivery, switch bundles, change your date or cancel in a few taps.
Track your order
Waiting on your Caldor® order?
Enter your tracking number to see your delivery status. You’ll find it in your shipping confirmation email.
Orders ship within 1–3 business days. Tracking powered by 17TRACK.
FAQs
Subscription & account
Skip, switch, cancel and everything in between.
Can’t find it? Email support@trycaldor.com.
We make it easy! You can cancel anytime through the Caldor® Portal, or just drop us a line at support@trycaldor.com and we’ll take care of it for you.
Please include your order number or the email address used at checkout so we can locate your account quickly.
This can happen if an active subscription or saved payment method is still on file. No worries, you can manage or cancel through the Caldor® Portal, or reach out to support@trycaldor.com and we’ll sort it out right away.
It may be linked to a different email or payment method. Try logging into the Caldor® Portal with the email you used at checkout.
If it’s still not showing up, just reach out to support@trycaldor.com and we’ll find it for you.
You can update your frequency, products, or shipping address anytime in the Caldor® Portal. Or if you prefer, just email support@trycaldor.com and we’ll happily make the changes for you.
Still working through your current supply? No problem! Skip your next shipment in the Caldor® Portal, or let us know at support@trycaldor.com and we’ll push your renewal date.
FAQs
Order & shipping
Processing times, tracking, and where your pouch comes from.
Can’t find it? Email support@trycaldor.com.
Orders are typically processed within 1–3 business days after payment confirmation.
Delivery takes 1–3 business days once your order ships. Shipping is $4.95 on 1-pouch and 3-pouch orders, and FREE on the 5-pouch bundle. You’ll get a tracking link by email as soon as it’s on its way.
Once your order has been shipped, you’ll receive a confirmation email with your tracking number and a tracking link. You can also use the order tracker on this page.
Once your order has shipped, it can no longer be canceled or modified. If your order hasn’t shipped yet, contact us as soon as possible at support@trycaldor.com and we’ll do our best to help.
We currently ship within the US only.
All Caldor® orders are made in the USA and ship from our US warehouse.
If your order hasn’t shipped yet, email support@trycaldor.com with your updated address and we’ll fix it.
For subscriptions, you can update it in the Caldor® Portal, or just let us know. Happy to help either way.
FAQs
Product & safety
How to take it, who should check with a doctor first, and what to expect.
Can’t find it? Email support@trycaldor.com.
Take 2 capsules daily with water, ideally with a meal. Most people find the morning easiest to stick to.
Take 2 capsules a day, ideally with a meal. Each pouch contains 60 capsules — a 30-day supply.
We recommend taking Caldor® with food, especially if you have a sensitive stomach.
Those who are pregnant, nursing, under 18, or have existing medical conditions should consult a healthcare professional before use.
We recommend consulting your doctor before using Caldor® alongside any prescription medication.
Cool, dry place away from direct sunlight. No refrigeration needed. Keep the bag sealed when not in use.
Caldor® is formulated for adults. Consult a pediatrician before giving any supplement to a child under 18.
Caldor® is built for steady daily support, not an overnight fix. Take it consistently for at least 30 days — that’s exactly what our 30-day guarantee is for.
FAQs
Quality & ingredients
What’s in the capsule, where it’s made, and how it’s tested.
Can’t find it? Email support@trycaldor.com.
Stinging Nettle Leaf Extract (Urtica dioica), 500mg, standardized to 30% polyphenols. Other ingredients: capsule shell, magnesium stearate, silicon dioxide. 60 capsules per bag. The full ingredient list is on the back of the bag.
Yes. Caldor® is gluten-free and non-GMO. For full allergen info, check the back of the bag or email support@trycaldor.com.
Caldor® is made with stinging nettle leaf extract and manufactured in the USA under strict quality standards.
Yes. Caldor® is manufactured in the USA, and every batch is lab tested for quality and purity.
Dietary supplements are not required to be FDA approved. Caldor® is made in the USA and lab tested for quality and purity. These statements have not been evaluated by the FDA.
Yes. Every batch of Caldor® is third-party lab tested for quality and purity, and made in a GMP-certified facility in the USA. For specific questions, email support@trycaldor.com.
FAQs
Returns & pricing
Our 30-day guarantee, refunds, and payment.
Can’t find it? Email support@trycaldor.com.
30-Day Money-Back Guarantee on every order, including subscription renewals. Email support@trycaldor.com within 30 days of purchase. No questions asked, nothing to send back. Shipping costs are non-refundable.
Email support@trycaldor.com with your order number. Every order is covered, including renewals. Most refund requests are resolved within 1 business day, and appear on your statement within 5–10 business days.
Social media ads may show promotional pricing that has since expired. The pricing on trycaldor.com is always the most current. If you saw a specific offer, reach out and we’ll help.
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Shop Pay. All transactions are secure and encrypted.
We’re here to help
Talk to a real person.
You can reach our Customer Support team by email. By emailing Caldor Customer Support at support@trycaldor.com, or by providing your email address to our Customer Support team during a support interaction, you consent to receive emails from Caldor related to your inquiry, account, orders, or subscription.
- Emails are for customer care and transactional purposes only (support replies, order and shipping updates, billing and subscription assistance, account confirmations).
- Email frequency varies depending on your inquiry.
- Standard email provider terms may apply.
- Click “unsubscribe” in any marketing email to opt out at any time. Reply to any email for help.
- Your email address and consent will never be shared with third parties for marketing purposes.
- See our Privacy Policy and Terms of Service for more information.
- Replies within 1 business day
- Email only, no hold music, no bots
- Refunds handled within 1 business day
Send us a message
The more detail, the faster we can help. We reply by email, usually within 1 business day.