Refund policy

Refund & Returns Policy

Last updated: October 2026

Our 30-Day Money-Back Guarantee
We want you to love Caldor®. Every order is covered. If you're not satisfied with any Caldor® order, including subscription renewals, you can request a full refund within 30 days of that order's date, no questions asked.

What the guarantee covers
• Every Caldor® order, whether it's your first purchase or a subscription renewal.
• Each order is covered for 30 days from the date that order was placed or renewed.
• It covers the product price of the order. Shipping fees are non-refundable.
• Requesting a refund doesn't cancel your subscription. To stop future renewals, cancel at any time (see our Purchase Options Cancellation Policy), or just ask us when you email.

How to request a refund
1. Email support@trycaldor.com within 30 days of your order date.
2. Include your order number and the email address used at checkout.
3. We'll confirm your refund within 1 business day.
You don't need to send the product back.

Refund timing
Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear on your statement.

Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or issue a refund — whichever you prefer. This applies to any order, including renewals.

Exceptions
We can't accept returns of opened products for resale for hygiene and safety reasons; refunds under the guarantee are handled as described above, without a return.

Questions
Email support@trycaldor.com — we reply within 1 business day.