Shipping policy

Shipping Policy

Last updated: October 2026

Where we ship
Caldor® currently ships to addresses within the United States only, including APO/FPO addresses. We do not ship internationally at this time.

Where your order ships from
All Caldor® products are made in the USA and ship from our US fulfilment partner.

Processing time
Orders are processed within 1–3 business days of payment (Monday–Friday, excluding US federal holidays). Orders placed after 2pm ET, or on weekends and holidays, are processed the next business day.

Delivery time
Once shipped, orders are typically delivered within 1–3 business days. Delivery times are estimates and are not guaranteed; carrier delays, weather and peak periods can occasionally add time.

Shipping costs
• Buy 1 pouch: $4.95
• Buy 2 Get 1 Free: $4.95
• Buy 3 Get 2 Free: FREE shipping
The shipping cost for your order is shown at checkout before you pay. Subscription renewals are charged shipping on the same basis as the bundle you subscribed to.

Tracking your order
When your order ships, we'll email you a tracking number and link. You can also track your order on our Contact page.

Incorrect addresses
Please check your shipping address carefully at checkout. If you notice a mistake, email support@trycaldor.com as soon as possible — we can update the address if your order hasn't shipped yet. We're not responsible for orders delivered to an incorrect address entered at checkout.

Lost, stolen or damaged packages
If your tracking shows your order as delivered but you can't find it, please check with neighbours and your local carrier first, then contact us within 7 days of the delivery date. If your order arrives damaged, email us within 7 days of delivery with your order number and a photo, and we'll send a replacement at no cost.

Questions
Email support@trycaldor.com — we reply within 1 business day.